How Can You Handle Mistakes Effectively?

In our last blog post, Who Doesn’t Make Mistakes?, we learned that a leader sets the tone as to the kind of feedback that will be provided to employees when they make mistakes. Therefore, an effective leader should handle mistakes after understanding the impact it can have on the employees. Now, let’s examine the types of feedback … Read More

Customer Service for High Maintenance Customers

Is The Customer Always Right? How do you prioritize the time you spend dealing with customers? Well, in this blog post, we explore some strategic and tactical approaches to increase effectiveness surrounding customer service issues. As a professional who wears many hats, you may feel drained when helping strong-willed individuals resolve complex customer service issues. When … Read More

So You Think You Can’t Do Public Speaking

What’s the magic that just a handful of presenters have that you don’t? Some may say they’re natural orators. Yet, when the time comes for them to speak in front of a crowd, do you think they simply approach the podium and let their most memorable words spontaneously roll off their tongue? That would be … Read More

Business Development Consultant’s Top 5 Qualities

Hiring a business development consultant isn’t a task to take lightly. For many business owners, turning to business development consulting or coaching may be a risky, expensive, even scary move. One easy way to reduce risk is to get educated on what qualities separate an incredible investment in business coaching from a mediocre or average … Read More

Trick or Treat! The Business Marketing to Emulate

As I look at the neighborhood’s kids getting ready for Halloween, I see a high level of sophisticated marketing. What in the world are they doing that could be compared to a business strategy concerning targeted internet marketing, and what could you learn from it? Have you noticed how kids prepare and execute their trick-or-treat … Read More

How to Retain Top Players?

Not too long ago I set down with a business owner who was transitioning his business to the hands of a new owner. This transition presented a challenge for both. He was still planning on being around for some time, with intentions to continue and receive earnings after his exit, based on the future performance … Read More

Who Doesn’t Make Mistakes?

The simple answer is: no one. In The Business World Mistakes are an integral part of how we grow, how we examine what we know, how we learn, and how we get wiser. Yet, when it comes to safety, there is usually little to no tolerance for making mistakes. For obvious reasons, someone has to … Read More

How to Overcome Decision Making Plight?

Some days it’s hard to make up your mind. It may seem like there are too many facts, too many possibilities, daunting risk, and a drizzle of uncertainty. What if you make the wrong decision? In this blog post we’ll discuss some methods that would help you resolve the knot in your stomach when it … Read More

How to Implement Business Innovation?

Confession: I have been a fan of innovation since childhood. I admired all those Star Trek gadgets and hoped to have one of those “Beam me up Scottie” one of those days. I still do. I even ended up in the technology field for a major part of my life, where bringing innovation to organizations … Read More

The Leadership Training Program Controversy

Many managers who just graduated from a leadership development program are excited to get back to work and start practicing their new skills to help create a high-performing team. But what are the chances that they’ll be able to quickly and dramatically improve their team’s performance or affect business growth? It’s common to assume that … Read More